Refund policy

1. Scope of Policy

This refund policy applies to all furniture and home products sold by the Jupiter Trade online store, including related accessories and attachments. The policy applies to all customers residing in the United States.

2. Return Eligibility

To qualify for a return, the product must meet the following conditions:

  • The product must be new and unused.

  • The product must remain in its original condition.

  • The product must not show signs of assembly, installation, use, stains, damage, odors, or other alterations.

  • The product must not have been modified or repaired by the customer.

  • All applicable accessories, hardware, manuals, components, and packaging should be included where applicable.

  • The returned product must be in a condition that does not prevent it from being resold.

Customers should not assemble or use a product if they intend to return it.

A product that has been used, modified, damaged, or otherwise changed after delivery may not qualify for a return.

3. No-Reason Return Within 14 Days

Dazvintage provides a 14-day return period for eligible products.

Customers do not need to provide a specific reason for requesting a return, provided that the return request is submitted within 14 days after receipt and the product meets the applicable return conditions.

Customers should contact us before sending any product back. Do not ship a return to an address that has not been confirmed by Dazvintage.

4. Return Request Process

Customers can follow the steps below to request a return.

Step 1 — Check the Delivery Date

Confirm the date on which the product was received.

The return request must be submitted within 14 days of receipt.

Step 2 — Contact Dazvintage

Send an email to:

info@dazvintage.com

The subject line may include “Return Request” to help us identify the request.

Step 3 — Provide Order Information

The return request should include:

  • Order number.

  • Customer's full name.

  • Email address used when placing the order.

  • Product name.

  • Date the product was received.

  • Photos of the product and packaging if requested by our customer service team.

Providing complete information helps us locate the order and review the request.

Step 4 — Return Request Review

Dazvintage will review the order information and confirm whether the request is within the applicable 14-day return period.

If the request meets the initial return requirements, we will provide the customer with return instructions.

Step 5 — Prepare the Product

The customer should keep the product in its original condition and package it securely for return.

Where possible, the original packaging should be used.

All applicable components, accessories, hardware, manuals, and other included items should be returned with the product.

Step 6 — Ship the Return

Dazvintage will provide the applicable return shipping instructions.

The return shipping cost for an eligible return will be covered by Dazvintage.

Customers should follow the shipping instructions provided by our customer service team and should not independently ship the product to an unconfirmed address.

Step 7 — Product Receipt and Inspection

Once the returned product is received, Dazvintage will review its condition to confirm that it meets the requirements of this Return Policy.

The inspection may include checking whether the product is new, unused, complete, and in a condition that does not prevent resale.

Step 8 — Refund Processing

Once the returned product is received and verified as meeting the applicable return conditions, Dazvintage will process the refund within 2 business days.

The refund will be issued to the original payment method where applicable.

5. Return Shipping Costs

For an eligible return under this policy, Dazvintage will cover the return shipping cost.

Customers should contact us before arranging the return so that the applicable return shipping instructions can be provided.

Customers should not pay for return shipping independently unless otherwise instructed by Dazvintage.

6. Return Address

Eligible returns should be sent to the following address unless Dazvintage provides different written return instructions:

4732 SW 67TH AVENUE, K11 MIAMI, FL 33155 USA

Customers should contact Dazvintage before shipping the product to confirm the applicable return instructions.

7. Refund Amount

Once the returned product has been received and verified as meeting the requirements of this Return Policy, Dazvintage will refund the applicable amount within 2 business days.

The refund amount includes:

  • The amount paid for the returned product.

  • Shipping charges paid as part of the original order.

  • Taxes paid as part of the original order.

The refund will generally be returned through the original payment method.

The time required for the refunded amount to appear in the customer's account may vary depending on the payment processor, card issuer, or financial institution.

8. Product Condition and Resale Requirements

Products must remain in a condition that allows them to be considered for resale.

Customers should avoid:

  • Assembling the product.

  • Installing the product.

  • Using the product.

  • Removing or damaging product labels where applicable.

  • Modifying or repairing the product.

  • Damaging the original packaging or included components.

  • Returning incomplete products.

For furniture products, customers should inspect the package and product without assembling or using the item if they are considering a return.

9. Damaged or Incorrect Products

If a product arrives damaged, defective, or different from the product ordered, please contact Dazvintage at info@dazvintage.com as soon as possible.

Please include:

  • Order number.

  • Product name.

  • Description of the issue.

  • Photos of the product.

  • Photos of the packaging and shipping label where applicable.

Our customer service team will review the information and provide return or replacement instructions based on the circumstances.

10. Return Confirmation

Customers should wait for return instructions from Dazvintage before shipping a product back.

Once the returned product has been received and inspected, Dazvintage will process the eligible refund within 2 business days.

A refund confirmation may be sent to the email address associated with the order.

11. Returns After the 14-Day Period

Return requests submitted more than 14 days after the product was received may not qualify under this Return Policy.

Customers who wish to return a product should contact Dazvintage as soon as possible within the applicable return period.

12. Contact Information

For return or refund questions, please contact us by email.

Company Name: DAZ VINTAGE LLC

Address: 4732 SW 67TH AVENUE, K11, MIAMI, FL 33155, USA

EIN: 33-1717579

Phone: +1 (813) 422-8086

Email: info@dazvintage.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time, USA)

Please contact us by email. We will respond to your inquiry within 24 hours during our stated business hours.