Exchange Policy
1. Exchange Period
Dazvintage accepts exchange requests within 14 days from the date the customer receives the product.
Customers who wish to exchange an eligible product must contact us within this 14-day period by email at info@dazvintage.com.
The exchange policy applies to products that meet the eligibility requirements described below.
2. Exchange Eligibility
To qualify for an exchange, the product must be:
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New and unused.
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In its original condition.
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Free from damage, stains, marks, odors, or signs of use.
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Returned with applicable original packaging, accessories, hardware, manuals, and other included components where applicable.
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Suitable for resale in its original condition.
Customers should not assemble, install, modify, wash, alter, or otherwise use the product if they intend to request an exchange.
Products that show signs of use, damage, modification, or incomplete components may not qualify for an exchange.
3. Exchange Request
To request an exchange, please contact us by email at:
info@dazvintage.com
The exchange request should include:
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Order number.
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Customer name.
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Email address used for the order.
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Product name.
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Information about the replacement product requested, where applicable.
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Photos of the product and packaging when requested by our customer service team.
Providing complete order information helps us review the exchange request.
4. Exchange Process
The standard exchange process is:
Step 1 — Contact Us
Contact Dazvintage by email within 14 days of receiving the product.
Step 2 — Request Review
Our customer service team will review the order and exchange request.
Step 3 — Exchange Approval
If the request meets the applicable exchange requirements, we will provide the customer with the return instructions and exchange information.
Step 4 — Return the Product
The customer should return the product according to the instructions provided by Dazvintage.
Step 5 — Product Inspection
After the returned product is received, we will check its condition and confirm that it meets the exchange requirements.
Step 6 — Replacement Shipment
After the exchange is approved and processed, the replacement product will be prepared for shipment.
5. Exchange Shipping Costs
Dazvintage will cover the applicable shipping costs associated with an eligible exchange.
Where a prepaid return shipping label is required, Dazvintage will provide the applicable return shipping instructions or prepaid label as appropriate.
Customers should not send a product to an address that has not been provided or confirmed by Dazvintage.
6. Exchange Address
Eligible exchange returns should be sent to the following address unless Dazvintage provides different written return instructions:
4732 SW 67TH AVENUE, K11 MIAMI, FL 33155 USA
Customers should follow the return instructions provided by our customer service team before shipping the product.
7. Exchange Processing Time
After the returned product is received and the exchange conditions are verified, Dazvintage will process the eligible exchange request within 2 business days.
The replacement product will be prepared and shipped within 2 business days after the exchange has been processed.
The time required for the replacement product to arrive may vary depending on the shipping carrier, destination, transportation conditions, and other delivery circumstances.
8. Replacement Product
Customers may request an exchange for another available product or applicable product option, subject to product availability.
If the requested replacement product is unavailable, Dazvintage will contact the customer regarding available options.
If the replacement product has a different price, the applicable price difference may need to be addressed before the replacement order is processed.
9. Product Condition During Return
Customers are responsible for keeping the product in its original condition until it is returned.
For furniture and other products that require assembly, customers should not assemble the product if they are considering an exchange.
The product should be securely packaged for return using the original packaging where reasonably possible.
Damage caused by inadequate packaging or handling after delivery may affect exchange eligibility.
10. Exchange for Damaged or Incorrect Products
If a product arrives damaged, defective, or different from the product ordered, please contact Dazvintage as soon as possible at info@dazvintage.com.
Please provide the order number and, where applicable, photographs showing the product, packaging, shipping label, and the issue identified.
We will review the information and provide the applicable exchange instructions.
11. Exchanges and Other Policies
This Exchange Policy applies specifically to eligible product exchanges.
For information concerning refunds, returns, cancellations, payments, shipping, or other matters, customers should review the applicable policy published on the Dazvintage website.
An exchange request does not automatically constitute a refund request unless the applicable policy provides otherwise.
12. Contact Information
For exchange requests or questions regarding this policy, please contact us by email.
Company Name: DAZ VINTAGE LLC
Address: 4732 SW 67TH AVENUE, K11, MIAMI, FL 33155, USA
EIN: 33-1717579
Phone: +1 (813) 422-8086
Email: info@dazvintage.com
Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time, USA)
Please contact us by email. We will respond to your inquiry within 24 hours during our stated business hours.