Cancellation Policy

1. Cancellation Overview

This Cancellation Policy applies to orders placed through the Dazvintage website.

Dazvintage is an online furniture and home goods store operated by DAZ VINTAGE LLC. Customers may request cancellation of an order within the conditions described below.

To request a cancellation, customers should contact us by email at info@dazvintage.com and provide the applicable order information.

2. Cancellation Period

An order may be directly canceled when both of the following conditions apply:

  • The cancellation request is submitted within 24 hours after the order was placed.

  • The order has not been shipped.

Customers should submit cancellation requests as soon as possible because orders may move into processing or shipping after the order is received.

A cancellation request does not automatically mean that an order has been canceled. The cancellation must be reviewed and confirmed by Dazvintage.

3. Orders That Have Not Been Shipped

If an order has not been shipped and the customer submits the cancellation request within 24 hours of placing the order, Dazvintage will review the request and process the cancellation when the applicable conditions are met.

If the cancellation is approved:

  • The order will be canceled.

  • The customer will be notified by email.

  • Any eligible refund will be processed through the original payment method.

  • The time required for the refund to appear in the customer's account may depend on the payment processor or financial institution.

Customers should retain the cancellation confirmation for their records.

4. Orders That Have Already Been Shipped

Once an order has been shipped, it can no longer be canceled directly under the 24-hour cancellation procedure.

If a customer no longer wants an order that has already been shipped, the customer should receive the product and then submit a request under the applicable Return Policy.

The return request will be handled according to the conditions, eligibility requirements, and procedures stated in the Return Policy.

Customers should not refuse delivery solely to request cancellation unless otherwise instructed by Dazvintage.

5. Cancellation Request Process

Customers can follow these steps to request an order cancellation:

Step 1 — Check the Order Status

Confirm whether the order has already been shipped.

The cancellation procedure applies only to orders that have not been shipped and for which the request is submitted within 24 hours after the order was placed.

Step 2 — Contact Dazvintage

Send an email to:

info@dazvintage.com

The subject line may include the words “Order Cancellation Request” to help identify the purpose of the message.

Step 3 — Provide Order Information

The cancellation request should include:

  • Order number.

  • Customer's full name.

  • Email address used when placing the order.

  • Date the order was placed.

  • Product or products included in the order.

  • Reason for cancellation, if the customer wishes to provide one.

Providing accurate information helps us locate and review the order.

Step 4 — Request Review

Dazvintage will review the order status and the time at which the cancellation request was received.

We will determine whether the order is still within the applicable cancellation period and has not been shipped.

Step 5 — Cancellation Confirmation

If the request meets the cancellation requirements, Dazvintage will confirm the cancellation by email.

If the order has already entered shipping or is otherwise no longer eligible for direct cancellation, we will inform the customer that the order must instead be handled under the applicable Return Policy after delivery.

Step 6 — Refund Processing

If the cancellation is approved and payment has already been collected, any eligible refund will be processed through the original payment method.

The time for the refunded amount to appear in the customer's account may vary depending on the payment processor or card-issuing financial institution.

6. Cancellation Requests After 24 Hours

Cancellation requests submitted more than 24 hours after the order was placed may not qualify for direct cancellation, even if the order has not yet been shipped.

Orders may enter processing, preparation, packaging, or shipping activities after the initial order period.

Customers who wish to cancel an order should therefore contact Dazvintage as soon as possible.

If the order can no longer be canceled directly, the customer may use the applicable Return Policy after receiving the product.

7. Cancellation Requests During Order Processing

An order may move through several stages after purchase, including payment processing, order preparation, packaging, and shipment.

Because order status may change after an order is submitted, Dazvintage cannot guarantee that a cancellation request will be completed if the order has already progressed beyond the applicable cancellation conditions.

The customer will be informed of the available option based on the order status at the time the request is reviewed.

8. Orders Already Delivered

Orders that have already been delivered cannot be canceled under this Cancellation Policy.

If the customer wishes to return a delivered product, the customer should review the applicable Return Policy and submit a return request according to that policy.

The applicable return conditions may include requirements concerning the condition of the product, return period, packaging, and other return procedures.

9. Changes to an Order

A request to change an order may be treated differently from a cancellation request.

If a customer wants to change a product, quantity, shipping information, or another order detail, the customer should contact info@dazvintage.com as soon as possible.

Changes may not be possible once an order has been processed, packaged, or shipped.

If a requested change cannot be made, the customer may need to follow the applicable cancellation or return procedure depending on the order status.

10. Refunds for Canceled Orders

When an eligible cancellation is approved after payment has been collected, the applicable refund will generally be issued to the original payment method.

The timing of the refund appearing on the customer's account depends on the payment processor and the customer's financial institution.

Dazvintage does not control the processing time applied by a customer's bank, card issuer, or payment service provider.

11. Cancellation Confirmation

Customers should wait for confirmation from Dazvintage before considering an order canceled.

Sending an email requesting cancellation does not by itself confirm that the order has been canceled.

If the customer does not receive a cancellation confirmation, the customer may contact us again at info@dazvintage.com to check the status of the request.

12. Contact Information

For order cancellation requests or questions regarding this Cancellation Policy, please contact us by email.

Company Name: DAZ VINTAGE LLC

Address: 4732 SW 67TH AVENUE, K11, MIAMI, FL 33155, USA

EIN: 33-1717579

Phone: +1 (813) 422-8086

Email: info@dazvintage.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time, USA)

Please contact us by email. We will respond to your inquiry within 24 hours during our stated business hours.